After Sales

Any Problems? We will handle this professionally and with consideration as speedily as possible.

Repairs and maintenance of your treasured possessions is important and we take this responsibility most seriously.

We have a network of professionals who will endeavour to overcome even the most challenging commission.


Watches sold by Harrington & Hallworth carry a minimum two year warranty against manufacturers faults. Accidental damage and general wear and tear are not covered by this warranty.

Battery and Re-Seal Service

At Harrington & Hallworth we have an in-house service and can complete most watches within a week. The guarantee for this service is 12 months.

We are contracted with some watch houses, and are obliged to return the watch to them, even for this minor intervention. Please ask for full details.

Complete Service

The Complete Service involves carrying out a full detailed check of the function of your watch. It is recommended that you undertake a Complete Service once every three to five years.

During a Complete Service the watch goes through the following processes:-

  • The watch is completely disassembled
  • Cleaning of the components
  • Worn parts are replaced where necessary
  • Assembling and lubrication of the movement components
  • Replacement of the battery (for quartz models)
  • Watch Re-assembly
  • Regulation and testing of the watch functions
  • Water-resistance test (subject to the watch case/manufacturers specifications)

If specific parts are damaged e.g. the dial, hands, crystal, crown etc.. and need to be replaced, these will be changed and charged separately with your authorisation.

A valet service involving a full polish of the case and bracelet of your watch, including Rhodium plating for white gold watches, is available upon request when undertaken as part of a complete service. Charges may vary dependant on the brand of watch. Please note certain marks and scratches may be too deep to remove completely. During the polishing process a fine layer of metal is removed and therefore it is not recommended to be done too often during a watches lifetime.

The warranty for a Complete Service covering only the work carried out is a minimum of 12 months.

Watch Bracelet Adjustment

At Harrington & Hallworth Jewellers we are more than happy to adjust the bracelet of any watch purchased from us, free of charge. In most cases we will be able to do this within the hour, occasionally certain models may need to be left with us. Any links removed from the bracelet will of course be returned to you.

If your watch requires extra links we can source these from the individual manufacturers.

Jewellery Maintenance

Pop in with your jewellery for a FREE clean and check over within the hour.

Our talented goldsmiths repair, maintain and remodel jewellery. Our knowledge and experienced advice is freely given.


We are agents for Mont Blanc and Cross pens, both brands offer an excellent after sales service.

We are sure your pen is an object of great satisfaction. Carefully treated and occasional servicing is recommended to maintain the life of your pen.

Please retain your guarantee booklet as we always require this for maintenance work  carried out under guarantee.


Our professional jewellery service is carried out by our qualified gemmologist and valuer, who follows the strict professional guidelines set out by our governing body The National Association of Jewellers.


  • Fellow of the Gemmological Association
  • Member of the Institute of Registered Valuers
  • Diamond Grading Certificate from HRD

We operate a speedy service at competitive rates, on a per item basis. Increasingly clients are choosing to have their jewellery valuation carried out in their own home, please enquire about this service.


For expert guidance on how to insure your items please contact T.H.March who will be able to arrange insurance for your watches or jewellery if lost, damaged or stolen. Cover is straight forward with few exclusions and no excess.

With March Insurance Solutions you can be confident that you won’t find better cover for all your treasured personal jewellery and watches. They can arrange cover for all your precious items either as a stand-alone insurance or as part of your home insurance.

When contacting please quote the reference number AH165T

T. H March & Co Limited

Tel : 01822 855555